Shipping and Returns Policy
1. Shipping Information
1.1 Processing Time: As our self-care products are custom-made, please allow 5 business days for us to craft and prepare your order for shipping. You will receive an email confirmation once your order is shipped.
1.2 Shipping Rates: Shipping costs will be calculated during the checkout process based on your location and chosen shipping method.
1.3 Shipping Methods: We offer a range of shipping options for your convenience. Please choose the method that best suits your needs.
2. Shipping Destinations
We currently ship to addresses within the USA and its territories. If your location is not included in this list, please contact us for further assistance.
3. Order Tracking
3.1 Tracking Information: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your package.
3.2 Delivery Updates: It’s important to note that delivery times may vary depending on your location and the chosen shipping method. We cannot guarantee specific delivery dates.
4. Customs and Import Duties
4.1 International Orders: For international orders, please be aware that customs and import duties may be applicable. Any additional charges are the responsibility of the customer.
5. Returns and Exchanges
5.1 Custom-Made Products: Due to the personalized nature of our self-care products, we do not accept returns or exchanges unless the product arrives damaged or defective.
5.2 Damaged or Defective Products: In the unlikely event that your product arrives damaged or defective, please contact us within 14 days of receiving the item. We may request photos of the damaged item and packaging for our records.
5.3 Return Process: If your item is eligible for return, we will provide instructions for returning the item. Please do not send the item back without first receiving authorization from us.
6.1 Refund Eligibility: If your product is damaged, defective, or does not match the specifications of your order, you may be eligible for a refund.
6.2 Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment.
7. Contact Us
If you have any questions or concerns about our Shipping and Returns Policy, please contact our customer support team at firstname.lastname@example.org.